Kategória: Munka, állás
Honlap:
Részletek...Accenture is a leading global provider of a broad range of professional services in strategy and consulting, interactive marketing, information technology and business operations services, with digital capabilities in all of these areas. With more than 800,000 employees worldwide, we serve clients in more than 120 countries.
About the role
Join our Tech Support team in Budapest and start your career in IT Application Support!
In this role, you'll learn how to manage and resolve application incidents for SAP ByDesign , a leading cloud-based ERP solution used across Europe.
Working within an ITIL-based service environment , you'll collaborate with experienced professionals, supporting business users and gaining hands-on experience with enterprise systems.
This opportunity invites you to develop your expertise in IT Service Management with enthusiasm and dedication. Join us in making a meaningful impact through your valuable contributions.
What will you do
Receive, log, and track application incidents and service requests using ticketing tools (ServiceNow or Jira)
Communicate with business users in English (and German, if applicable) to understand and resolve issues effectively
Support technical teams in coordinating issue resolution and monitoring service-level targets (SLAs)
Document incident details and escalate recurring issues following ITIL best practices
Participate in continuous learning -- including structured training on SAP modules and other enterprise systems
Contribute to an international support team focused on technical excellence and customer satisfaction
What we expect
Basic IT understanding and strong motivation to build a career in IT support or enterprise applications
Positive, coachable mindset and willingness to learn new tools, systems, and business processes
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