Kategória: Munka, állás
Honlap:
Részletek...## What you'll do: The primary function is to provide commercial support for portfolio of customers type of project business. * Responsible for interfacing with customers and internal parties via email, phone, chat and case management tool. * Handles inquiries via phone, chat and email from customers and/or internal parties. * Order management: order entry, price checking, order clearing compliant with Eaton's policies * Complaint handling * Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer project * Handles a variety of pre-sales or post-sales service functions. * Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. * Resolves problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines * Fosters an environment which promotes Eaton's goals and philosophy, encourages continuous improvement and builds customer relationships ## Qualifications: * Bachelor's degree (BSC/BA) * 1-3 years experience in customer support ## Skills: * English language knowledge (minimum B2) AND German language (C1) * Basic MS Office * SAP/Oracle knowledge or any Case Mgmt Tool is an advantage * Strong communication skills (written and verbal) * Customer Service attitude * Strong attention to details, punctuality * Problem solving mindset
